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Over the past decade, many of the largest natural disasters across the globe have also been associated with either damaged or failed critical infrastructure. The 2011 Tōhoku Earthquake and tsunami led to an major incident at the Fukushima Daiichi nuclear power plant, requiring the long-term evacuation of 160,000 citizens from contaminated areas. Following Hurricane Sandy in October 2012, over eight million customers were without power across the northeastern U.S. after the failure of the electricity grid. Sometimes, failed infrastructure is pinpointed as the cause of a disaster – with the 2018 Camp Fire in Northern California, the ignition occurred due to a faulty electric transmission line.

Managing emergencies is always exceptionally challenging, but with an ongoing global pandemic, emergency managers working for cities, counties, or states across the U.S. have faced new operational stresses in how to minimize community impacts from natural disasters to infrastructure. One example I would like to highlight was from the end of August this year. Hurricane Laura caused an estimated insured loss of US$9 billion to US$13 billion, damaging large numbers of buildings and leaving around 900,000 customers without power. Damage from Laura caused a chlorine leak and a subsequent large fire at the KIK Custom Products chemicals plant near Lake Charles, Louisiana. Smoke and chlorine gas spread to the surrounding community, and the state’s governor advised citizens to close windows and turn off air conditioners in response to the pollution.

Quickly Assess Location Risk

What would be useful to know is whether it could have been predicted that the chemical plant was susceptible to damage from hurricane winds or floods. To do this, plugging the facility’s details into the RMS® SiteIQ™ application, in less than a minute, I found out that the exposure at this plant is at much higher risk relative to most other locations in the U.S. In fact, the facility is at extremely high risk from flood events and at moderately high risk from hurricane.

SiteIQ application
Figure 1: RMS SiteIQ application shows risk scores (1 low – 10 high) for six hazards at the KIK Custom Products plant

But I recognize that identifying vulnerable buildings after they have already been damaged is not particularly helpful. Perhaps a more pertinent question for an emergency manager to ask is whether the use of available data would have led to different mitigation decisions? Having knowledge that critical infrastructure was at risk could certainly lead to better decisions being taken across the board; from advising on the location of a plant, its operations, incident prevention strategies, through to evacuation procedures. But you need the insight first, and here we can illustrate a general framework for understanding critical infrastructure risk that can be applied to any type of asset, for any hazard, anywhere in the world. 

To start with, instead of plugging in details of a single location into the SiteIQ application, a collection of assets can be imported. We can then instruct the application to simultaneously analyze the risk to all facilities in the portfolio and identify those at highest risk of damage. Given the focus here is on chemical plants, I decided to use all the facilities in the Environmental Protection Agency (EPA) Toxic Release Inventory. The portfolio contains 977 individual facilities distributed across multiple counties across the state.

In a matter of seconds, the tool can analyze the risk from six different hazards to all locations. This allows us to quickly see which locations are at the most risk and to determine which perils are driving that risk. Coastal locations in Louisiana are exposed to hurricanes and this drives the risk profile in the state. But perhaps more surprising is that there are a number of locations, much further inland, that are exposed to extreme fluvial flood risk.

SiteIQ application
Figure 2: RMS SiteIQ application map view of the location of chemical plants across Louisiana

Another interesting finding is that the KIK Custom Products facility, although badly damaged by Hurricane Laura and requiring an extensive rebuild, is not at the top of the highest risk locations. In fact, an emergency manager would have to sift through 179 other chemical plants before arriving at this particular facility. RMS data shows the Lake Charles facility is at high risk, but others pose a higher risk.

Mitigating Risk to Critical Infrastructure

This finding highlights the scale of the problem for emergency managers. Using Louisiana as an example, there are a huge number of high-risk chemical facilities in the state, and that’s before factoring in all the other types of critical infrastructure that may also be at risk. Each state will have its own unique risk profile. For instance, in California and the western U.S. states, earthquake and wildfire risk might drive the risk profile. When examining large city centers, “man-made” risks are also factored into the SiteIQ application, as it can provide scores for the relative risk of a damaging terrorist attack.

In order to have a chance of mitigating risk to all critical infrastructure facilities, there needs to be a process that is conducted at scale, with risk data driving the prioritization of assets. Emergency managers would then need to track a large number of facilities, potentially thousands per state, and ensure that the right mechanisms are in place to reduce the risk to each of them.

Executed correctly, this process would result in fewer, high-profile incidences of catastrophic damage and pollution caused by critical facilities. In turn the likelihood of disruption to critical lifelines would be reduced, and ultimately would enable communities to recover more quickly from major catastrophe events.

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October 29, 2019
SiteIQ: More Power and Control for Your Underwriters

If on-the-ground underwriters can get risk insight instantly – and can make a quick check simply by entering a location rather than waiting for a risk analyst or trying to gather public data themselves, it has the potential to radically improve underwriting performance. We are seeing this change beginning to happen with SiteIQ, a recently launched application that utilizes the RMS open platform – Risk Intelligence™. SiteIQ uses our trusted risk model data – the same data used across a client’s organization, to deliver hazard risk scores instantly for a location, to help underwriters make better decisions on whether to reject, accept or refer a risk for further analysis. Using the same risk data throughout means that new risks reflect a business’s acceptance criteria, bringing harmony to the book of business. By making SiteIQ quick and simple to use, underwriters see it as a useful tool in their armory, knowing they can get valuable, modeled risk insight whenever they need it. The breadth of the instant insight adds to its usefulness, covering many available perils, with outputs including risk scores, loss costs – all presented in a highly visual, intuitive app. We keep going back to users to find out how they are using SiteIQ and what they would like to see in terms of developments. And, in its first few months since launch, thanks to client feedback, RMS has now released the third iteration since launch – SiteIQ version 1.3.    More Hazard Layers, More Flexibility, Greater Functionality What has been interesting to observe is how users want to extend the functionality they get from SiteIQ. Whether it is to access new hazard layers, add or adjust building attributes for a specific location or incorporate deductibles into loss costs, users want to get more power and control from the application. Here are some of the many improvements and additions recently rolled out to SiteIQ users: Loss Cost Values: SiteIQ allows a deductible type and deductible value to be entered, to calculate the Ground Up Loss Cost (Loss Cost today) and the Total Location Gross Loss including deductibles for all U.S. and Canada locations and their related perils. Multi-Location Support: Users want to flow more locations through SiteIQ, and the new version allows deductible type and value to be included in multi-location data imports. Multi-location reporting now includes location details, risk scores, loss costs and hazard lookup values, with reports easily exported to a CSV file, allowing underwriters to feed downstream systems so they can curate the information they used when making their initial underwriting decision. Quick Select for Hazard Layers: With SiteIQ always adding new hazard layers – from South America Liquefaction to a defended view of Taiwan flood risk, and much more, the new version makes it easier for users to select and access multiple layers quickly. Easier Search: SiteIQ was already a simple-to-use application, and now by using the Google Places API, it’s even easier. Simply search for popular locations such as ‘Willis Tower Chicago’ or ‘Mall of Asia’ without the need to type out full addresses. Street View: Just like using Google Maps on your laptop, SiteIQ now incorporates Google Street View within the map pane rather than a separate tab, which helps to improve search, verify actions and improve the user experience.   Capturing the most accurate attributes for a building at the point of underwriting will ensure the most accurate risk analysis. For insurers writing U.S. business, users can now take control of the primary characteristics for a building, to overwrite or supplement the details in terms of occupancy, construction year built, number of stories etc.    For an additional charge, users can take advantage of the RMS ExposureSource database, to populate all available fields and ensure the best attribute data is included right at the start of the underwriting process. And being a cloud-based app on Risk Intelligence, all these new developments are simply rolled out for the benefit of all users. SiteIQ gives confidence to underwriters and reassurance to the wider business, and it is exciting to see how it is being used, and where users want it to evolve to in the future. What we are also finding is that this app is certainly not just for underwriters, SiteIQ is seen as a real liberator of risk data – applicable for many sectors. For instance, SiteIQ is now helping real-estate companies to “risk check” a location as part of the financing process. If you’ve not tried SiteIQ yet, whether you are an underwriter or not, click here to find out more and arrange a demonstration, and we would also appreciate your feedback to help us to develop and evolve our application.

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Laurence Carter
Laurence Carter

Laurence is a senior consultant in the Capital and Resilience Solutions team and leads the Capital Markets Risk Advisory team in Hoboken, NJ. He works on a broad range of projects aimed at helping both public and private entities assess and manage their exposure to catastrophe risks across the globe.

Laurence has worked on several projects that have been designed to translate RMS’ catastrophe modeling results into decision-useful metrics for the public sector and corporate clients. This has included delivering actionable insight for an entity looking to develop a new windfarm installation, and advising on optimal forest management steps to protect communities in California from wildfire events.

He has extensive experience working with non-profit organizations to develop resilient practices around the globe. This includes developing a model for the Natural Capital Finance Alliance to enable financial institutions to stress-test their lending portfolios against drought scenarios events and working with the U.K. Department for International Development (DFID) to provide quantitative evidence of the potential scale of natural disasters that could be covered by insurance.

Laurence has also led many projects for RMS that relate to the issuance of new catastrophe bonds for insurers and corporate entities. This includes the Riverfront 2017 catastrophe bond issuance, which was later recognized as the Trading Risk Awards 2018 Non-Life Transaction of the Year.

Laurence holds a master's degree in Theoretical Physics from Durham University.

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